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raving fans
 

In Ken Blanchard’s great book 'Raving Fans' he highlights the importance of having more than just satisfied customers. In today’s world, businesses need to create Raving Fans to continue to be successful. We felt his words of wisdom were so important we named our testimonial page after his book.

newleaf focuses on delivering plus one, striving not to just meet expectations but delight our customers. We thought you might like to hear for yourself some words from our brands' Raving Fans.

Walking TALL | Zest at Work | Finance Academy

Walking TALL

"Your Personal Branding session went down very well indeed with our audience and we have received huge amounts of very positive feedback. We look forward to booking you again for our next conference."

-Jenny Baker, PA to Group Vice President,
Business Marketing and New Markets, BP plc


"Personal branding is about confidence building. Business revolves around personalities and their abilities to communicate messages effectively and positively. Our organization's strength is the energy and professionalism we apply to business catering in the workplace. This is only achievable if our teams have conviction in their service delivery and confidence of their abilities. Walking TALL's specially tailored programs built on the inherent abilities of our team, but also left them with a 'kit bag' of tools or tips to use, relevant to each of them individually - we have seen a marked difference".

"One of the side-effects of the programs we embarked upon is that of motivation. Without exception, Walking TALL's programs were viewed as excellent learning for use not only in the workplace, but also in their day to day lives. I'm a firm believer that happy, confident people perform better and feel good about their work!"

-Nick Howe, Joint Managing Director, Holroyd Howe - 'Contract caterer of the year in 2004'


"Across the board improvements have been made in dress and communication with noticeable results. Our first session was so successful we booked more for other regions, I would recommend to any organization looking for a new edge on the competition!"

-Michael Lynskey, Sales Manager, Johnson & Johnson Medical

"A great training concept ideal for enhancing the skills of a retail sales team to a sophisticated and informed level. Customers and staff love this stuff and what's more, there are fantastic business benefits too."

-Andrew Morris, Training Manager, Jaeger


"We strongly believe that Paul Butler and Rachel Leonard have that expertise and the ability to reinforce the values of Walking TALL™ in the US. Our experience of them both to date has been of the highest degree of professionalism and we look forward very much to a very successful relationship with them."

-Lesley Everett, Founder, Walking TALL™

"I came away from the workshop, inspired and excited about refining and improving my personal brand. The workshop not only inspires, but gave me the practical skills to make a difference.

As part of my work I go to many workshops, conferences and courses. I can confidently say, the course that newleaf delivered yesterday was the best and most rewarding I have been on in my 21 year career.

Sincere best wishes for your new venture in the USA."

-Darren Gibbons
National Service Frameworks Manager
Cannock Chase PHS Primary Care Trust

 

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Zest at Work

"Off the shelf programs are difficult to implement and rarely last. Sustained improvements in service delivery come from the heart. The unique communication style and ability to empower and coach, enabled Sun Microsystems to develop and grow its own Program Leaders to drive sustainable service improvements through passion and belief. Intelligent use of exciting and innovative ideas, has made our program sought after, with no cynical feedback and positive proven results."

-Richard Sweetman, Operating System Group Manager, Sun Microsystems


"This program brings to life any group of people and enables them to realise their own potential by believing they 'can do it'. Linked to key business needs, Marcus becomes a powerful asset to any organisation."

-Helena Feltham Director, UK Retail HR, Marks and Spencer

"Paul Butler is renowned for his financial acumen and his ability to deliver results through people. Rachel Leonard has a strong reputation as a Human Resources Manager and considerable experience in delivering training which changes hearts, minds and commercial results. They have both impressed me as credible organizational change experts and sound business partners who are reliable and realistic."

-Marcus Child, Brand Founder - Zest at Work™


"Since my team members completed Zest at Work I have seen a positive shift in the mood of the department - Zest is living and breathing in the department! I see smiles and hear laughter - people know about each other, care about each other - we talk about ALL things not just work related. Before this course I had a diary full of appointments to speak to people about their concerns - now they're knocking my door down to show me what they have produced, 'invented' or would like to introduce to the team. I have also had people who haven't been on the course asking when they can go on the course. That's a sure sign of a winner in my book - I haven't told them about it so they must be talking about it between themselves!"

-Nicky Fitton, Food and Beverage
Manager, Hilton Blackpool


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Finance Academy

"Rachel Leonard and Paul Butler create an outstanding synergy that will be of benefit to; initially the local communities of Santa Clarita, then the wider area of Greater Los Angeles and across many other communities as the model grows through franchise and elearning channels".

-Kathryn Norcop, founding partner of The SCV Learning Advantage Inc. California


"Paul facilitated the session for the hotel management team on our Annual Business Planning Day on financial processes and controls. He has a great ability to deliver a training session in an inspirational and fun way that achieved commitment from all members of the team and took their understanding of finance to a new level. It was perfect and I would have no hesitation in recommending Paul in any training capacity and not just for finance orientated subjects."

-Ian Pask - General Manager, Huntingdon
Marriott Hotel

"Starting out in my first appointment as a general manager, I was eager to succeed, however I found myself in a situation of information overload. I had a number of targets I needed to understand and an array of terminology which I was not familiar with. Paul helped and supported me through a few coaching sessions. These broke down the targets into bite size chunks and made them easier to understand and assisted me ready to present to my own management team. The terminology and the understanding of the financial models was also delivered at a pace which I was comfortable with. These were related to live examples in industry, again making it easier to understand and more importantly remember. A short period of time, well
spent!"

-Craig Ewan, General Manager - York Marriott Hotel, UK


"The Ultima Profit process has proven to be a thought provoking and challenging way to engage business teams in improving efficiency, effectiveness and profitability.

The experienced coaches provide a fresh pair of eyes, and the business team steps back from day to day operations to identify and implement fundamental improvement ideas.

With full commitment, this inevitably delivers improved use of resources and significant value added to the bottom line."

-James Conlan, Finance Director

"Ultima is without any doubt the most powerful profit improvement process I have ever come across. It is excellently constructed, thorough, professional and highly motivating for management and employees. What makes it really stand out for me is its focus on people. Ownership is the key driver to effective long term changes in working practice and Ultima is incredibly effective at gaining the 'buy-in' of the people that matter."

-Graeme McCormack, Financial Analyst, Realstar UK

   
 

 
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